I used to be totally uninterested in people conversations about their mobile phone options or the trouble they were having with their provider or the mucking around they used to do to swap between providers but I now understand their frustration. After having had a phone provided by BT for so long where they paid the bill and I never had to worry about it and now I have transferred my phone into my own name I too am suffering from the incompetance they provide!
A downside to the BT phone was that they used to send out stupid e-mails each month telling us how much we had spent and that we should be using a land-line whenever possible (of course, if they reduced THEIR charges, it wouldn't cost as much, would it?
Recently, I tried to login to my online account. It wouldn't let me stating my details were incorrect.
I tried a few times and eventually I was locked out so I called their 'help' desk.
Of course, you have to pay for that and I had no credit so I contacted them via their website.
I wont go into the e-mail chain but there were 6 exchanges between us before they eventually deleted my account so I could then re-register it all again.
This I did today and it all seemed to go OK until I tried to register a credit card against the number. That was where it all collapsed.
I had to call them on their free number to do this.
At the same time, the 'helpdesk assistant' registered my phone for me - something I had just done online but he said 'the online system sometimes doesn't do it correctly'. Oh great. They make us listen to and talk to an automated machine that then fails in its task. That's progress?
OK. Rant about over now but I'm sure I'll add more to it soon...
